Privacy Policy

1. Information We Collect

pgjili collects personal information that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of personal information we collect include the following:

1.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth and age verification data
• Residential address, city, province, and postal code
• Email address and mobile phone number
• Nationality and country of residence
• Government-issued identification numbers (e.g., SSS, PhilHealth, TIN, passport number)

1.2 Financial Information

• GCash account details and mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, and other Philippine banks)
• Transaction history, including deposits, withdrawals, and wagers
• Source of funds documentation where required for compliance purposes

1.3 Gaming Activity Data

• Game history, including games played, wagers placed, and outcomes
• Bonus and promotion usage history
• Session duration and frequency of play
• Responsible gaming tool usage, including deposit limits and self-exclusion requests

1.4 Technical and Device Information

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Unique device identifiers and mobile advertising IDs
• Log data, including access times, pages viewed, and referring URLs
• Cookie data and similar tracking technology data (see Section 8)

1.5 Communications Data

• Records of communications with our customer support team, including live chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to pgjili
• Marketing preferences and communication opt-in or opt-out records

2. How We Collect Your Information

pgjili collects your personal information through the following means:

2.1 Directly From You

We collect information directly from you when you register an account on the pgjili platform, complete identity verification, make deposits or withdrawals, contact our customer support team, participate in promotions or surveys, or update your account settings. The information you provide directly is the primary source of personal data we hold about you.

2.2 Automatically Through Platform Use

When you access and use the pgjili platform, we automatically collect certain technical information about your device and browsing behavior through cookies, web beacons, pixel tags, and similar tracking technologies. This information helps us understand how players interact with our platform and allows us to improve the user experience.

2.3 From Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate your deposits and withdrawals
• Identity verification and KYC service providers
• Fraud prevention and anti-money laundering screening services
• Publicly available sources, including government databases and public records
• Responsible gaming databases and self-exclusion registries

3. How We Use Your Information

pgjili uses the personal information we collect for the following purposes:

We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

pgjili processes your personal information on the following legal bases, in accordance with the Data Privacy Act of 2012 of the Philippines and other applicable data protection laws:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing gaming services, processing payments, and managing your account.
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including anti-money laundering regulations, KYC requirements, and gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent to process your personal information, such as for marketing communications, you have the right to withdraw your consent at any time by updating your account preferences or contacting our support team.

5. Disclosure of Your Information

pgjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

5.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating the pgjili platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud prevention services, cloud hosting providers, and customer support platforms. All service providers are contractually required to handle your data securely and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, and other public authorities where we are required to do so by applicable Philippine law, court order, or regulatory directive. This includes disclosures to the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC) where required.

5.3 Responsible Gaming Organizations

Where necessary to protect the welfare of a player, we may share limited personal information with responsible gaming organizations, self-exclusion registries, or support services. Such disclosures are made only to the extent necessary to fulfill our responsible gaming obligations and to protect vulnerable players.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pgjili's business, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any material changes to how your data is handled as a result.

5.5 With Your Consent

We may share your personal information with other third parties where you have given us your explicit consent to do so. You may withdraw such consent at any time by contacting our customer support team or updating your account preferences.

6. Data Retention

pgjili retains your personal information for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with Philippine AML and gaming regulations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Gaming Activity Data: Retained for the duration of your account and for up to three (3) years after account closure, unless a longer retention period is required by law.
• Customer Support Records: Retained for up to three (3) years from the date of the last interaction, to allow us to resolve any subsequent disputes or complaints.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for analytical and statistical purposes.

7. Data Security

pgjili takes the security of your personal information seriously. We implement a comprehensive range of technical, organizational, and administrative security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pgjili platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication requirements for account access and administrative systems
• Comprehensive employee training on data protection and information security practices
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the pgjili platform at your own risk. If you believe your account has been compromised, please contact our customer support team immediately.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pgjili will notify the National Privacy Commission (NPC) of the Philippines and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules and regulations.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit the pgjili platform. They allow us to recognize your device, remember your preferences, and provide you with a more personalized and efficient gaming experience. We also use similar tracking technologies such as web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the pgjili platform to function correctly. They enable core features such as account login, session management, and security. You cannot opt out of these cookies as the platform cannot function without them.
• Performance and Analytics Cookies: These cookies collect information about how you use the pgjili platform, such as which pages you visit most frequently and whether you encounter any errors. This data helps us improve platform performance and user experience.
• Functionality Cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide you with a more personalized experience.
• Targeting and Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out of these cookies through your account settings or browser preferences.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of the pgjili platform and your ability to access certain features. For more information on managing cookies, refer to your browser's help documentation.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines and other applicable data protection laws, you have the following rights with respect to your personal information held by pgjili:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, and processed, as described in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal information we hold about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update certain information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12. We will respond to your request within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

The pgjili platform is strictly intended for adults aged twenty-one (21) years and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the pgjili platform.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on the pgjili platform, please contact our customer support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of parental control tools and software to prevent underage access to online gaming platforms.

11. Changes to This Privacy Policy

pgjili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, or the features and services offered on the platform. When we make material changes to this Privacy Policy, we will notify registered players by email or by displaying a prominent notice on the pgjili platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the pgjili platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you must stop using the pgjili platform and may request account closure by contacting our customer support team.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pgjili handles your personal information, please contact our designated Data Protection Officer (DPO). We are committed to addressing your privacy concerns promptly and transparently.

You may reach our Data Protection Officer by email at: [email protected]

For general customer support inquiries, you may also contact our support team at: [email protected]

We aim to respond to all privacy-related inquiries within thirty (30) days of receipt. For complex requests, we may require additional time, in which case we will notify you of the expected response timeline.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.